At Classineu, we understand that sometimes you may change your mind — and we’re here to help, as long as your order hasn’t been packed or shipped.
Can I cancel my order?
Yes — but only within 2 hours after the order is placed. Because we prepare and ship orders quickly, cancellation requests made after this window may no longer be possible.
To request a cancellation, email us at [store_email] with your order number and reason. If your order hasn’t been processed yet, we’ll cancel it and issue a full refund.
Can I change something in my order (like size, color, or address)?
We’re happy to help with changes as long as your order hasn’t been shipped. Send your request to [store_email] as soon as possible, including:
- Order number
- The item(s) you want to change
- Your updated details (size, color, shipping info)
We’ll confirm whether the change is possible before proceeding.
What if my order has already shipped?
Once your package is on its way, we’re unable to cancel or make changes. However, you may still be eligible for a return or exchange once you receive your order. For full details, please refer to our Returns & Exchanges Policy.
Pre-orders & personalized items
Please note: Pre-order and made-to-order items (such as personalized or custom pieces) cannot be canceled or changed once production has started. We recommend double-checking all information before placing these types of orders
Need help?
We’re here to assist. If you’re unsure whether your order can still be changed or canceled, email our support team at [store_email] as soon as possible.
